Uizo support
Find the next step. Keep the referral moving.
Get help with account access, business activation, booking status, verification, and settlement.
Choose your path
Help organized around your role.
Referrer help
Profile setup, creating cards, resending invites, public-page status, Connect, and payouts.
Business help
Invite validity, ownership, billing setup, booking decisions, completion, and failed charges.
Guest help
Booking receipt, status link, rescheduling, completion confirmation, and privacy.
Accounts and referrals
Common questions
How do I create an account?
Use Sign up and verify your email with the one-time code from Clerk. Uizo then guides you through a public referrer profile and your first referral.
Why is my referral not public?
New cards wait for business approval. Open your dashboard to copy or resend the private activation invite. The public URL becomes available after activation.
My business invite expired. What should I do?
Ask the referrer to create or resend a current invite. Do not send payment or account details outside the Uizo activation page.
Do guests need an account?
No. Guests use a private status link after submitting a booking request. Keep that link private because it grants access to the request status.
Who qualifies as a new referred customer?
The business must confirm that the guest has not completed a service there before. Uizo also checks prior referral records for matching contact details. A known or conflicting customer record cannot move through the rewarded new-customer flow.
How long does referral attribution last?
A guest must request service within 30 days of their most recent qualified visit to the active referral page. If that visit expires, reopening the referral page starts a fresh qualified visit.
Bookings and money
Operational questions
Is a booking request already confirmed?
No. A request is pending until the business accepts it. The guest status page shows the current state and next action.
What happens if a listed service or price changes?
Uizo saves the selected service and displayed pricing with the request. Later catalog edits do not rewrite what the guest and business saw when the request was sent.
Why do both parties confirm completion?
Dual confirmation protects the guest, business, and referrer. If the submitted values disagree, settlement pauses for review.
When is the business charged?
After the case is verified. Stripe attempts the referral fee against the business payment method and reports success or a recoverable failure.
Why is my payout still pending?
Confirm that Stripe Connect onboarding is complete. A reward also waits for successful business fee collection before transfer.
Still need help?
Send the context, not a secret.
Include your role, business or referrer name, and what you were trying to do. Never send a guest access token, full payment details, password, or one-time sign-in code.